Our operations are always Carrier Class
At GlobalConnect we've always had major national or
international telecommunications operators as our clients. That's
why we've built a network and a service organization that meets the
highest quality standards for operations and maintenance of network
services. Today, all of our customers - large and small - benefit
from this high standard. We still offer only one service level -
and that's Carrier Class.
All our operations personnel receive ongoing training in their
specialty areas. In this way we can ensure that our solutions are
always supported by a team able to perform to a high standard for
optimal operations and maintenance.
Our operations organization is well staffed and performs the
following tasks:
-
24/7 monitoring of networks and platforms from our continuously
manned OMC
-
24/7 emergency fault management, corrections, and trouble
shooting
-
Continuous improvements through working with Quality
Assurance
-
Documentation of all technical facilities and our network
- Development, implementation, and operation of internal
IT systems